Please ensure that you have used a valid email when registering your account or completing your order. Without a valid email address, you will not receive any notifications regarding orders, shipping, and/or any issues that may arise.
In addition, please ensure that you have white-listed our domain, www.superior-dollhouse-miniatures.com, and/or added us to your address book so that you get order and shipping email notifications.
Lastly, while we are happy to assist any customer by phone whenever needed, requests & inquiries must also be made in writing, particularly for order issues. Thus, please use our contact us form or live chat feature, including detail of the issue, as we are able to respond to digital inquiries faster than phone inquiries.