Phone Support Suspended During Pandemic - due to limited resources along with increased volume we are only providing phone support with a call back as we deem necessary to resolve the issue. Please allow us every opportunity to resolve your issue in writing through digital channels. Your patience is appreciated as we work hard to serve our customers while also keeping our teams safe & healthy.
Response Time: Delayed During Pandemic. If you still need assistance with an order or outstanding item please submit an RMA request for expedited resolution. There is also a field on your order's history page that you can send us a message regarding your order. Lastly, the old toll-free phone number was changed with the transition of the company to new management. The new number will be made available and published when phone support resumes. At this time phone support is only provided with a call-back as we deem necessary. Please allow us every opportunity to resolve your issue in writing through digital channels at this time. Be sure to leave your email address AND phone number along with your DETAILED issue. Inquiries without these details will be pushed to the back of the line.
Unfortunately, the previous owner, Cory, died unexpectedly and we just recently aquired the brand. We apologize on behalf of Cory's family/team for any issues that arose prior to our taking over the brand. You can read more about this on our About Us page. Some of our policies have changed slightly, thus, we apprecaite if you take a short time to review our policies in our help section.
Typically outstanding items are addressed proactively with an additional shipment or store credit. However, in the transition of the company there may be some that were missed. If this is the case and you have items outstanding, we can expedite your request with the following process:
We are happy to assist you with any issue via a digital method as all inquiries must be made in writing. For questions about an order or for more information about our products, please use the form below. Please ensure to include your order number and/or product SKU you inquire about.
Before you contact us:
All inquries must be made in writing for tracking, recording, and resolution purposes. Submitting this information provides our team the ability to have remedial action readily available when replied to. Inquiries made without a valid email address with detailed description may not be replied to.
FOR EXPEDITED ACTION: If you have an item or items outstanding and you have not received a store credit, submit an RMA request indicating you didnt receive the item for expedited action.