Our popular FREE SHIPPING promotion is available, with shipping calculated per warehouse. However, for your order to be eligible for Free Shipping, the product total per warehouse must meet the free shipping threshold.
For example, if you have an order that is slated to dispatch from 2 warehouses, and the free shipping threshold is $50.00, then the product total for each warehouse must equal or exceed $50.00.
If the product total exceeds the Free Shipping threshold for only one warehouse, shipping will still be charged on those items where the threshold has not been reached for that warehouse.
To accomodate our customers with this change, we have improved the visibility of products' dispatching warehouses. You can now filter category sections by warehouse, and if a product is available from multiple warehouses, you can also find this information on the product detail page under the "Matching Minis" section. This way our customers can create orders where all items dispatch from the same warehouse if synergistic products are available.
Only USA orders are eligible for any free shipping promotion(s).
As a courtesy, we will attempt to fill a multi-warehouse order from one warehouse. If shipping is paid on an order where we were able to dispatch the order in less parcels, we will be happy to issue a store credit for the shipping charges not used. Note that only order id's with the same order reference number are eligible for this combination.
A specific request for this store credit needs to be made by the customer, and an automated process to do so is not available. Please note that store credits can only be issued to those customers that have an account with us, and can not be applied to a guest account. We will transition your guest account to a customer account to apply the credit.