A. Start by generating an RMA: (recommended method)
Once you have submitted for an RMA, wait for authorization. Upon authorization of the return, you will receive an email indicating we are 'Waiting For Package'. Upon receipt of the authorization email proceed with the following:
B. Easy Self Return Process:
If you are having trouble Generating an RMA, we are happy to offer an easier solution:
Simply pack up the item(s) well with packing paper to withstand return shipping and send to:
Superior Dollhouse Miniatures
212 N Terrace St.
Janesville, WI 53548
Please note a return code [INSERT ORDER NUMBER]-[INSERT LAST NAME]-Return in or on your package so that we can process your return. As per our return and refund policies, original shipping is non-refundable and your refund is subject to a 20% restocking fee. We recommend that your return be sent with tracking and insurance. Restocking fees are waived if your refund is issued as a store credit. Please include your refund preference (card or store credit) with your return.
As per our return policy, shipping is non-refundable and your refund may be subject to other fees. No refunds on shipping will be provided if either method is used. If the issue is of our error, contact us for a resolution instead of generating an RMA or Easy Return. Ensure that your email address on your account is correct and add our domain, http://www.superior-dollhouse-miniatures.com, to your email client's safe senders list to ensure that you are receiving all communications from us.