Self-Serve Returns:

A. Start by generating an RMA: (recommended method)

  • Log into your account
  • Hover over your name in the top right corner of the page
  • Click the Order History link from the dropdown
  • Locate the order with the product you wish to return
  • In the order's history view check the items that you wish to return
  • click the generate an RMA number button

Once you have submitted for an RMA, wait for authorization.  Upon authorization of the return, you will receive an email indicating we are 'Waiting For Package'.  Upon receipt of the authorization email proceed with the following:

  • Log into your account on our website
  • Click the My Merchandise Return link from the drop down menu or the 'My Account' page
  • Click the 'Print Out' link under Return Slip column
  • Clicking the link will download the return slip to your computer in PDF format. 
  • Locate the downloaded RMA file on you computer (usually in the 'My Downloads' folder unless you specified a different folder during the download).
  • Open and print out the RMA and include it with your return
  • All returns will be issued as store credit unless your return specifies that you prefer a refund to your card

B. Easy Self Return Process:

If you are having trouble Generating an RMA, we are happy to offer an easier solution:

Simply pack up the item(s) well with packing paper to withstand return shipping and send to:

Superior Dollhouse Miniatures
212 N Terrace St.
Janesville, WI 53548

Please note a return code [INSERT ORDER NUMBER]-[INSERT LAST NAME]-Return in or on your package so that we can process your return. As per our return and refund policies, original shipping is non-refundable and your refund is subject to a 20% restocking fee. We recommend that your return be sent with tracking and insurance.  Restocking fees are waived if your refund is issued as a store credit. Please include your refund preference (card or store credit) with your return.

  • Returns submitted outside of the return deadline outlined in our Return Policy will be charged 50% restocking fee and issued a store credit only.
  • Returns that do not explicitly declare "Refund To Card" will automatically be issued a store credit.
  • If you choose to use an envelope (even padded) please note that your return is subject to several issues as envelopes are not tracked nor insured, and merchandise no matter how small is typically damaged as the sorters smash merchandise.  We can not be responsible for returns sent without tracking, insurance, and original packaging. 

As per our return policy, shipping is non-refundable and your refund may be subject to other fees. No refunds on shipping will be provided if either method is used.  If the issue is of our error, contact us for a resolution instead of generating an RMA or Easy Return.  Ensure that your email address on your account is correct and add our domain, http://www.superior-dollhouse-miniatures.com, to your email client's safe senders list to ensure that you are receiving all communications from us. 


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