Status: Delayed During Pandemic.
A. Start by generating an RMA: (recommended method)
Once you have submitted for an RMA, wait for authorization. Upon authorization of the return, you will receive an email indicating we are 'Waiting For Package'. Upon receipt of the authorization email proceed with the following:
Typically outstanding items are addressed proactively with an additional shipment or store credit. However, in the transition of the company there may be some that were missed. If this is the case and you have items outstanding, we can expedite your request with the following process:
B. Easy Self Return Process:
If you are having trouble Generating an RMA, we are happy to offer an easier solution:
Simply pack up the item(s) well with packing paper to withstand return shipping and send to:
Superior Dollhouse Miniatures
212 N Terrace St.
Janesville, WI 53548
Please note a return code [INSERT ORDER NUMBER]-[INSERT LAST NAME]-Return in or on your package so that we can process your return. As per our return and refund policies, original shipping is non-refundable and your refund is subject to a 20% restocking fee. We recommend that your return be sent with tracking and insurance. Restocking fees are waived if your refund is issued as a store credit. Please include your refund preference (card or store credit) with your return.
As per our return policy, shipping is non-refundable and your refund may be subject to other fees. No cash refunds on shipping will be provided if either method is used.
If the issue is of our error, please use either return process and include a summary of our error and your receipt for standard USPS return shipping. Upon receipt of the return, we will be happy to issue a store credit for return shipping as well as a discount code to your account as a token of our sincerest apology.
We can not process exchanges. To exchange, simply use the return process and use the store credit generated to have another item shipped.