We are now able to process orders for many international countries through our cart. If you have any problems or questions about submitting your order, please contact us right away via our contact form.
Any and all free shipping promotions/offers apply only to orders being shipped with standard shipping within the continental USA. If your order is subject to dispatch from multiple warehouses, shipping is charged from each warehouse. Any orders that may be submitted to an international address is subject to shipping fees. In the event that our website fails to calculate a fee for shipping, we reserve the right to hold the order until further payment is received.
We continue to work on other international locations. For other international orders, please call 1-888-484-8889, or contact us via our contact form, with your location and the items you would like to order, and we will prepare a custom shipping quote for you.
CUSTOMS FEES AND VAT (VALUE ADDED TAX)
If there are customs fees, taxes, and/or VAT, they must be paid by you when the package reaches your destination country. Superior Dollhouse Miniatures is not responsible for any taxes, VAT, custom's duties or any other taxes or fees charged by your customs department. These charges are your responsibility and will vary from country to country. We cannot determine these fees in advance. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. You may also be able to find information about your country's VAT and Customs fees by searching websites on the Internet such as the United States Council for International Business.
Please note that if your order has reached your country of destination and it is returned to us as Unclaimed or Refused due to VAT or customs fees imposed by your country, it can often take up to 6 months for us to receive, and we must receive the order back before we can issue you a refund. Refunds to orders unclaimed will be assessed up to 50% restocking fee and shipping is non-refundable.